Program Overview
About This Program
The AlliedRx Medical Administrative Assistant program prepares students to manage the front office and administrative operations of a healthcare practice. Students develop expertise in patient scheduling, health insurance processing, medical billing, coding, and electronic health records management.
Upon successful completion, students will be eligible to sit for the Certified Medical Administrative Assistant (CMAA) Board Examination administered by the National Healthcareer Association (NHA). This credential is recognized nationwide and opens doors to careers in hospitals, clinics, physician offices, and healthcare management organizations.
The program covers a broad curriculum from healthcare ethics and anatomy fundamentals to advanced procedural coding, diagnostic coding, and patient account management — ensuring graduates are fully equipped to support healthcare providers with essential administrative support.
What You Will Learn
Learning Objectives
By completing this program, students will demonstrate proficiency in the following core competency areas:
Define the scope of the medical administrative assistant, demonstrate professional conduct, and navigate the structure of modern healthcare organizations.
Apply healthcare ethics principles, understand patient rights, and demonstrate foundational anatomy knowledge relevant to administrative documentation.
Assist patients with understanding treatment plans, use electronic health record (EHR) systems, and apply healthcare technology in administrative workflows.
Understand medication documentation, patient intake procedures, and the administrative support role within clinical and prescription workflows.
Compose professional healthcare correspondence, manage multi-line telephone systems, route calls appropriately, and apply HIPAA guidelines to communications.
Schedule appointments using various booking methods, manage patient check-in and check-out workflows, and coordinate referrals and authorizations.
Oversee daily front-office operations, apply workplace safety protocols, maintain supply inventory, and understand basic pharmacology for administrative purposes.
Process insurance claims, verify patient eligibility and benefits, apply ICD-10-CM diagnostic codes, and manage pre-authorization and appeals.
Apply CPT procedural and HCPCS codes, submit clean claims, manage billing cycles, and understand the revenue cycle from encounter to payment.
Manage patient account ledgers, process payments and adjustments, handle collections, and apply practice management principles for a financially healthy office.
Recognize and respond appropriately to medical emergencies in the administrative setting, implement emergency protocols, and support clinical staff during urgent events.
Weekly Schedule
Course Schedule
This 12-week self-paced online program covers all competencies required for the CMAA Board Examination and professional administrative practice.
| Week | Topic | Key Learning Areas |
|---|---|---|
| Week 1 | Professional Medical Assistant | Role of the CMAA, healthcare team structure, professionalism and work ethics, healthcare delivery systems, HIPAA fundamentals |
| Week 2 | Healthcare Ethics & Anatomy | Patient rights, informed consent, medical ethics, confidentiality, foundational anatomy for documentation and coding |
| Week 3 | Patient Coaching & Technology | Patient education strategies, EHR navigation, patient portal management, telehealth administration, health literacy |
| Week 4 | Patient & Medication Administration Support | Patient intake and registration, medication documentation, prescription processing support, prior authorization procedures |
| Week | Topic | Key Learning Areas |
|---|---|---|
| Week 5 | Written Communication & Telephone Skills | Business correspondence, professional letters and memos, telephone techniques, message taking, triaging calls, medical office etiquette |
| Week 6 | Scheduling & Patient Processing | Appointment scheduling methods, patient check-in/check-out, referral coordination, prior authorizations, wait time management |
| Week 7 | Daily Operations, Safety & Pharmacology | Supply management, infection control in the front office, OSHA safety basics, pharmaceutical terminology, DEA drug schedules |
| Week 8 | Health Insurance & Diagnostic Coding | Insurance types (HMO, PPO, Medicare, Medicaid), eligibility verification, ICD-10-CM coding guidelines, claim submission basics |
| Week | Topic | Key Learning Areas |
|---|---|---|
| Week 9 | Procedural Coding & Medical Billing | CPT and HCPCS codes, E/M coding, modifiers, clean claims, CMS-1500 form, revenue cycle management, claim denials and appeals |
| Week 10 | Patient Accounts & Practice Management | Patient ledgers, payment posting, adjustments, collections process, accounts receivable, practice management software, financial reporting |
| Week 11 | Medical Emergencies | Emergency recognition and response in the administrative setting, code protocols, emergency equipment awareness, crisis communication |
| Week 12 | Board Exam Preparation & Review | Comprehensive CMAA exam review, mock board examination, exam strategy, competency assessment and final certification preparation |
Assessment & Grading
Grading Policy
| Assessment Component | Weight |
|---|---|
| Module Quizzes & Knowledge Checks | 25% |
| Administrative Skills Assignments | 25% |
| Coding & Billing Practice Exercises | 20% |
| Midterm Examination | 15% |
| Final Board Prep Examination | 15% |